Refund policy

At Honah Lee, we understand that choosing the right school shoes is important. As footwear is a hygiene- and safety-related product, our returns and refunds policy is designed to ensure fairness for all families while complying with Australian Consumer Law.

🔄 1. Change of Mind, Size or Fit Returns

We accept returns or exchanges only for brand new, unworn school shoes, subject to the conditions below.

To be eligible for a return or exchange:

  • The item must be requested within 28 days of delivery.
  • Shoes must be brand new and unworn.
  • Shoes may only have been tried on indoors, on a clean surface.
  • No visible signs of wear (marks on soles, creasing, scuffing, dirt, or odour).
  • Original tags must still be attached.
  • Must be returned in the original shoe box, in reasonable condition.
Please note: For change-of-mind or sizing returns, customers are responsible for return shipping costs. We do not charge any restocking fees. Shoes showing signs of outdoor wear cannot be returned or exchanged.

🚫 2. Items Not Eligible for Change-of-Mind Returns

  • Shoes that show any signs of wear or use.
  • Final sale / clearance items (where marked).
  • Items returned outside the eligible 28-day return period.

⚖️ 3. Faulty or Defective Items (Australian Consumer Law)

This policy does not replace your rights under the Australian Consumer Law (ACL). If your Honah Lee school shoes have a major fault, manufacturing defect, or quality issue, you are entitled to a remedy including a repair, replacement, or refund.

✅ Honah Lee will cover all return shipping costs for confirmed faulty or defective items.

*Note: Normal wear and tear, incorrect sizing after use, or damage caused by misuse are not considered manufacturing faults.

📩 4. How to Request a Return or Refund

  1. To start a request, email us at info@honahleeworld.com.au.
  2. Our support team will guide you through the process and provide the return shipping address.
  3. Once received and inspected, refunds will be issued to your original payment method within 3–5 business days.
All returns are assessed upon arrival. Honah Lee reserves the right to decline returns that do not meet the specified conditions. This policy applies strictly to purchases made directly from Honah Lee.